Summary

Tethr is an enterprise AI platform for those focused on compliance and bringing greater efficiency to their call center business. Tethr helps businesses use data to lead to better business outcomes and bring a better overall Customer experience  
What's Unique About This Product?
Tethr analyzes calls for sentiment and content and surfaces these insights in a modern, sleek dashboard. Depending on the use case, the dashboard can alert business leaders to compliance issues, individual/team behavior patterns, customer feedback. Tethr has industry specific libraries off-the-shelf for their main uses cases, plus you train it to look for what you need. Tethr integrates with a number of enterprise systems and is PCI compliant.  
Who Is This Product For?
This product is for enterprise companies with 100+ call center reps. Their main verticals are Financial Services, Teleco/Utilities, Insurance and their main customer segments are: Customer Care, Sales/Marketing, Compliance, Product/Technology.

Features

Audio input methods
Makes calls through existing providers (e.g. Desk phone, mobile, Skype). Tethr gives individual users gives users their own Conference Bridge number or users can send an SMS text from their mobile to connect  
Calendar Integration
Yes - include meet@tethr.in in the calendar invite to connect with Google Calendar, Outlook, Yahoo!
  • Shows Full Transcript: Yes
  • Speaker differentiation:AI speaker ID (partially accurate)
  • Ability to Add Human Transcription:No
  • Sentiment Analysis:Yes
  • Automatic Flagging:Yes
  • Real-time User Flagging:No
  • Integrations Summary:Salesforce, Tableau, Basecamp, Google Office, Microsoft Office suite, Microsoft Dynamics, API integration.
  • Audio Upload / In-Person Meetings:Not typical, but if needed, can upload with .Wav or mp3 format
  • Enterprise / Team Accounts:Yes
  • Restrictions for Phone Calls:No

Pricing & trial

Pricing & Trial
Starting price of $.04 per minute with a mininum of a $100k annual subscription (all inclusive, incl. libraries)
Free Trial Terms
90 day paid POC, vary based on size

Company Details

  • Crunchbase URL: Tethr.IO
  • Funding:Series A
  • Clients:Southern Power, TruGreen Lawn Care, BCU, Cargill International, Alabama Power
  • Partnerships:CEB
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Tethr.IO

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